What a managing agent actually needs from an IT partner: lettings and client accounting systems kept running, client money and tenant data duties evidenced as a by-product of normal service, out-of-hours emergencies understood, and pricing that reflects an agency rather than an office.
What a law practice actually needs from an IT partner: case management and accounts systems kept running, SRA and GDPR duties evidenced as a by-product of normal service, completion-day urgency understood, and pricing that reflects a firm rather than an office.
What hotels and hospitality businesses actually need from an IT partner: a service desk that answers at 2am, segmented networks that keep guests away from the tills, PCI DSS and GDPR duties handled properly, and pricing models that fit shared tills and shift work rather than office logins.
What manufacturers actually need from an IT partner: shift-pattern service cover, a secured boundary between office IT and the machines on the line, ERP and MES recovery targets written against production impact, and pricing models that reflect a factory rather than an office.
What accountancy practices actually need from an IT partner: the security layers that protect client records, the Microsoft 365 configuration that matters more than the licence price, and the compliance duties — UK GDPR, anti-money laundering rules and Making Tax Digital — the practice cannot delegate.
UK managed IT support prices in 2026 span £40 to £150 per user per month, and the gap is where most businesses lose money. This guide breaks down the three real price bands, the pricing models behind every quote, the charges that never appear on the headline figure, and how the numbers compare with hiring in-house.
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