24/7 Incident Response

When Seconds Count,
We're Already Responding

Active breaches escalate every minute. Our certified IR team deploys in under 60 minutes — containing threats, preserving forensic evidence, and restoring operations before the damage becomes permanent.

CISM Certified NIST CSF Aligned <60 Min Response SLA Legal Hold Compliant
INCIDENT DISPATCH SYSTEM LIVE
TEAM STATUSON STANDBY
ACTIVATION SLA< 60 MINUTES
AVAILABILITY24 / 7 / 365
COVERAGEUK & USA
RETAINER STATUSAVAILABLE
EVIDENCE HANDLINGLEGAL HOLD STANDARD
£1,360
lost per minute during an uncontained breach
IBM Cost of a Data Breach Report 2024
Activate Response Team →
The Cost of Waiting

Every Hour You Wait,
the Damage Compounds

These are not projections — they are averages from IBM's 2024 Cost of a Data Breach study. The longer a breach goes uncontained, the exponentially higher the total cost to your business.

Time Uncontained Severity Financial Exposure What Is Happening Inside Your Network PR Response Status
0 – 60 minutes EARLY £81,600£1,360/min × 60 Initial access established. Attacker conducting recon. Blast radius still limited — containment is achievable with minimal data loss. ✓ Within activation SLA
1 – 8 hours ELEVATED ~£654KAvg. 8-hour breach window Lateral movement begins. Credentials harvested. Ransomware staged or exfiltration initiated. Critical systems at immediate risk. ⚠ Containment window closing
8 – 24 hours HIGH ~£1.9MAvg. full-day breach cost Domain compromise likely. Backup systems targeted. GDPR 72-hour notification clock may have started. Business continuity in jeopardy. ⚠ Major remediation required
1 – 7 days CRITICAL £4.05MIBM global average 2024 Full environment may be compromised. Customer data exfiltrated. Regulatory fines accumulating. Forensic evidence beginning to degrade. ❌ Severe — extended recovery
30+ days CATASTROPHIC £11.6M+Regulatory + legal + recovery Regulatory investigations, class action exposure, partner trust destroyed. Recovery includes legal fees, fines, full rebuilds, and brand repair. ⚠ Existential business risk
What We Handle

Every Type of Incident. One Team.

Click any incident type to see exactly what we investigate, the immediate actions we take, and what you receive.

Ransomware Attack SLA: 2–6 hrs to contain
What We Investigate
  • Initial access vector (phishing, RDP, unpatched CVE)
  • Encryption scope — which systems and data affected
  • Backup integrity — were offline backups targeted?
  • Attacker persistence before encryption event
  • Double extortion: data exfiltrated before encryption
Immediate Actions
  • Network isolation of all affected segments
  • Credential rotation across all admin accounts
  • Ransom payment risk + FBI guidance assessment
  • Clean decryption identification or backup restore path
  • Threat actor TTP profiling for attribution
What You Receive
  • Forensic image of all encrypted systems
  • Full attack chain diagram with root cause
  • Ransom negotiation advisory (where applicable)
  • Sequenced recovery playbook with restore steps
Containment SLA: 2–6 hours from activation
Data Breach & Exfiltration SLA: Notification advisory in 4 hrs
What We Investigate
  • Data accessed, volume exfiltrated, destination IPs
  • Privileged account activity and access logs
  • Duration of attacker dwell time in environment
  • GDPR / HIPAA / PCI notification threshold analysis
  • Dark web monitoring for published data
Immediate Actions
  • Revoke all compromised credentials immediately
  • Identify and close all exfiltration channels
  • Preserve forensic logs before retention window expires
  • Regulatory notification risk assessment
  • Customer and partner notification strategy
What You Receive
  • Full exfiltration timeline with data volume estimate
  • GDPR 72-hour notification draft advisory
  • Affected records count for legal proceedings
  • Evidence pack for insurance and litigation support
Notification Advisory: within 4 hours
Insider Threat & Privilege Abuse SLA: Initiated same day
What We Investigate
  • User activity logs and anomalous access patterns
  • Data downloaded or transferred outside policy
  • Privileged account misuse and RBAC bypass
  • Device forensics (USB, email, cloud upload)
  • HR and legal disclosure obligations
Immediate Actions
  • Account suspension with full audit trail preserved
  • Device seizure and forensic imaging
  • DLP log analysis for exfiltration scope
  • Discreet investigation — subject not alerted
  • HR and legal team coordination
What You Receive
  • Chain-of-custody forensic evidence report
  • Insider activity timeline for HR and legal use
  • RBAC review and access control hardening brief
Discreet Investigation: initiated same day
Business Email Compromise (BEC) Wire recall window: 2 hours
What We Investigate
  • Email account compromise scope and duration
  • Malicious rules, forwards, and auto-replies created
  • Inbox access for sensitive communications
  • Wire transfers or payments initiated under BEC
  • OAuth app abuse and consent phishing vectors
Immediate Actions
  • Revoke all active sessions and OAuth tokens
  • Remove malicious mail rules and forwarding
  • Contact bank and payment processor for wire recall
  • MFA enforcement across all email accounts
  • Board communication strategy if C-suite targeted
What You Receive
  • Full email access log for legal proceedings
  • Wire transfer recall advisory within 2 hours
  • M365 / Google Workspace hardening roadmap
Critical: Wire recall window is 2 hours
Malware & Advanced Persistent Threat (APT) IOC delivery: within 6 hrs
What We Investigate
  • Malware family identification and behaviour analysis
  • C2 infrastructure and beaconing patterns
  • Persistence mechanisms (tasks, reg keys, services)
  • Lateral movement and second-stage payload delivery
  • Nation-state or threat actor attribution indicators
Immediate Actions
  • Network isolation and C2 channel blocking
  • Memory forensics for fileless malware extraction
  • Full endpoint reimaging for confirmed hosts
  • Threat hunting across environment for spread
  • IOC extraction and SIEM rule deployment
What You Receive
  • Malware analysis with MITRE ATT&CK mapping
  • IOC and IOA list for firewall and SIEM blocking
  • Persistence removal validation report
IOC Delivery: within 6 hours of analysis
DDoS & Service Disruption Mitigation: within 30 min
What We Investigate
  • Attack vector and volumetrics (L3 / L4 / L7)
  • Whether DDoS is cover for concurrent intrusion
  • Botnet C2 source attribution
  • SLA impact and business continuity exposure
  • Ransom and extortion demand assessment
Immediate Actions
  • Traffic scrubbing and upstream ISP coordination
  • CDN and WAF rule deployment for L7 mitigation
  • Anycast routing for geographic traffic distribution
  • Concurrent intrusion detection sweep
  • Extortion response advisory where applicable
What You Receive
  • Attack timeline and traffic analysis report
  • DDoS resilience hardening recommendations
  • ISP and CDN coordination summary
Mitigation Initiated: within 30 minutes
Response Timeline

What Happens After You Call Us

Every engagement follows the same time-critical playbook — hour by hour, from the moment you activate our team.

H0 – H2
Triage & Activation
  • Secure briefing call with client contact
  • Scope and severity assessment
  • VPN access to environment provisioned
  • IR lead assigned, war room opened
  • Legal hold notice issued to client
Incident Ticket + War Room Brief
H2 – H8
Containment
  • Network segmentation of affected systems
  • Credential revocation — all compromised accounts
  • Malicious process termination
  • Log and evidence preservation begins
  • Preliminary IOC extraction
Containment Report + IOC List
H8 – H24
Investigation
  • Forensic imaging of all affected hosts
  • Memory and disk artefact analysis
  • Full attack chain reconstruction
  • Regulatory notification assessment
  • Threat actor TTP profiling
Preliminary Forensics Report
Day 2 – 7
Eradication & Recovery
  • Full environment threat hunt
  • Clean rebuild of compromised systems
  • Backup integrity verification
  • Hardening controls deployed
  • Phased business restoration
Eradication Confirmation + Recovery Plan
Day 7 – 30
Post-Incident
  • Full incident report for board and legal
  • Root cause analysis finalised
  • Regulatory submission support
  • Security hardening recommendations
  • Lessons learned workshop
Final Report + Lessons Learned
Tools & Resources

What We Deploy in the First Two Hours

Our response team arrives with a pre-built forensic toolkit and immediate access to enterprise-grade IR platforms. No setup lag, no procurement delays — everything staged and ready before your call ends.

Forensics & Investigation
VelociraptorAutopsyVolatility3FTK ImagerWireshark
Threat Intelligence
VirusTotalMISPOpenCTIShodanMITRE ATT&CK
Detection & Response
Splunk SIEMCrowdStrikeSentinelOneElastic SIEMZeek / Suricata
Communication & Evidence
Encrypted War RoomCase ManagementChain of CustodyLegal Hold System
FIRST 2 HOURS — CLIENT BRIEF T+00:00 → T+02:00
1
Secure Activation Call (15 min)

Encrypted bridge call with your IR lead. Scope confirmed, severity assessed, war room opened. NDA and engagement letter countersigned digitally.

2
Remote Access Provisioned (30 min)

Secure VPN or jump-host access established. Log sources connected to our SIEM. Initial threat triage begins immediately.

3
Evidence Preservation (Parallel)

Legal hold notice issued. Memory dumps initiated on affected hosts. Log shipping secured before retention windows expire.

4
Containment Actions Initiated

Compromised accounts suspended. Malicious processes terminated. Network segments isolated. C2 channels blocked at perimeter.

5
Executive Briefing (End of Hour 2)

Preliminary findings delivered to your leadership. Regulatory notification risk assessed. Next 6-hour action plan confirmed.

Breach Resolution Stories

Incidents We Have Resolved

Anonymised summaries from real engagements. Client identities withheld under NDA.

Ransomware
UK Financial Services — 340 Endpoints Encrypted

A regional firm woke to find 340 endpoints encrypted and an £664K ransom demand. PR activated within 47 minutes, identified the initial access vector (unpatched VPN appliance), and restored operations from clean backups within 38 hours — without paying the ransom.

Activation to containment4.5 hours
Full restoration38 hours
Ransom paid£0
Data exfiltratedNone confirmed
Data Breach
US Healthcare Provider — 180,000 Patient Records at Risk

An attacker had been inside the network for 22 days. PR's forensics traced the full dwell period, quantified exactly 23,400 records accessed (not the 180,000 initially feared), and delivered the HIPAA breach notification report within 68 hours of activation.

Records actually exposed23,400 (not 180K)
Notification brief delivered68 hours
Regulatory fine avoided~£2.0M
BEC
UK Professional Services — £220K Wire Transfer Intercepted

A CFO received a convincing CEO wire request from a compromised email account. PR was activated within 90 minutes, identified the account compromise, contacted the receiving bank within 2 hours, and recovered £198,000 of the £220,000 transfer.

Time to bank contact2 hours
Funds recovered£198,000 / £220,000
C-suite accounts compromised3
Response Plans

Choose Your Level of Readiness

All plans include 24/7 availability. The difference is how fast we activate and what is pre-staged in your environment.

Standard
24h
Response SLA
24/7 emergency hotline access
Remote incident response
Forensic investigation
Executive + technical report
Regulatory notification support
Pre-staged environment access
Dedicated IR account manager
Tabletop exercises included
Priority
4h
Response SLA
24/7 emergency hotline access
Remote + on-site response
Full forensic investigation
Executive + technical report
Regulatory notification support
Pre-staged environment access
Dedicated IR account manager
Tabletop exercises included
Emergency Retainer
<1h
Response SLA
24/7 emergency hotline access
Remote + on-site response
Full forensic investigation
Executive + technical report
Regulatory notification support
Pre-staged environment access
Dedicated IR account manager
Quarterly tabletop exercises
Activate Now

Every Minute You Wait
Is a Minute They're Still Inside

Whether you are experiencing an active breach right now, or you want to be prepared before one happens — we have a response plan for your situation. The first call is always free.

All engagements under signed NDA. Evidence to legal-hold standards. CISM certified team. UK & USA.

Included in Every Engagement

Regardless of plan tier, every IR activation includes these non-negotiable standards:

Dedicated CISM-certified IR lead assigned on call
Legal hold and chain-of-custody documentation
Full forensic investigation and evidence preservation
Regulatory notification advisory (GDPR, HIPAA, PCI DSS)
Executive briefing within 2 hours of containment
Hardening recommendations to prevent recurrence
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