How to Switch IT Support Providers Without Business Disruption
Switching IT support providers goes wrong for administrative reasons, not technical ones — a licence that lapsed, a firewall nobody had the password for, a backup chain that ended with the old contract. This guide sets out the sequence that keeps a move invisible to the business: the contract clock and the cost of missing a notice date, the exact Microsoft CSP transfer rules (30-day request expiry, 72-hour completion, 25 line items per billing plan), what happens if the outgoing provider cancels instead of transferring, a 90-day phased plan with exit criteria, the cutover weekend hour by hour, and a modelled £17,500 switching cost for a 60-user firm that takes 3.04 years to pay back on price alone.
