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IT support that is predictable

Fixed monthly pricing. A UK-based engineer on call. SLAs you can hold us to. Pick a workstation plan, a server plan, or both — and stop paying per ticket.

Two plan families, priced for what they actually cover. Workstation & user support looks after your people, their laptops, accounts and software. Server & infrastructure looks after the servers, networks, backups and patching that sit behind them. Take one, take both, or combine them for a fully managed estate — no surprise invoices, no per-ticket charges, all in one monthly bill.

3 yrsYears in business

250+Workstations under management

1 hrBest-case response SLA

99.9%Backup success rate

Workstation & user support

For your people and the kit on their desks — helpdesk, accounts, devices, security. Pick the tier that fits your headcount.

Bronze

1–3 users · Essentials

£ 100 Monthly

UK helpdesk · business hours (Mon–Fri 9–5)
Up to 5 helpdesk tickets per month
Remote support for laptops, desktops & printers
Microsoft 365 / Google Workspace account admin
Endpoint antivirus & basic threat protection
4-hour response SLA

Silver

Up to 10 users · Growing teams

£ 560 Monthly

Everything in Bronze
UK helpdesk · extended hours (Mon–Fri 8–6)
Unlimited helpdesk tickets
New-starter onboarding & leaver offboarding
Software licence tracking & procurement help
Endpoint backup & cloud-drive sync checks
2-hour response SLA

Gold

Up to 50 users · Mid-market

£ 2400 Monthly

Everything in Silver
Named technical account manager
Quarterly device health & security review
MFA / SSO rollout and ongoing management
Phishing simulation & user security training
Mobile device management (MDM) for phones & tablets
1-hour response SLA

Platinum

Up to 100 users · Enterprise

£ 3800 Monthly

Everything in Gold
UK helpdesk · 24/7
Dedicated technical lead on retainer
On-site visits included (London & home counties)
Annual IT strategy review with the board
Cyber Essentials / Cyber Essentials Plus support
1-hour response SLA · 24/7

One plan, two plans — or both

Workstation plans cover the people. Server plans cover the infrastructure. Take whichever fits your estate today, with the option to add the other later.

No overlap, no double-billing

User plans cover people and endpoints. Server plans cover infrastructure. Each one is priced for its own scope, so you never pay for the same hour twice.

Pay only for what you have

All cloud and no servers? Just take a user plan. Lights-out data centre and outsourced helpdesk? Just take a server plan. The two are independent.

Combine for a fully managed estate

Take one of each and we run the whole stack — users, devices, servers, network, backups — on a single monthly invoice with one SLA to call.

Pay-monthly server plans

For the servers, networks and backups that sit behind your business — not your end users. Monitoring, patching, backup, and DR runbooks, with response SLAs tied to incident priority. Take this on its own, or pair it with a user plan above.

Bronze

1 server

£ 156 Monthly

24/7 server monitoring (CPU, RAM, disk, services)
OS security patching · monthly window
Daily off-site backup · 7-day retention
Monthly health-check & capacity report
4-hour response SLA

Silver

Up to 5 servers

£ 790 Monthly

Everything in Bronze
Weekly OS & application patching
Daily off-site backup · 30-day retention
Tested disaster-recovery runbook
Quarterly capacity & growth review
2-hour response SLA

Gold

Up to 10 servers

£ 1180 Monthly

Everything in Silver
24/7 alerting with on-call escalation
Network device monitoring (firewalls, switches, Wi-Fi)
Annual penetration test of public services
Quarterly backup restore tests
1-hour response SLA

Platinum

Up to 20 servers

£ 2000 Monthly

Everything in Gold
24/7 incident response team
Hot-standby DR environment management
Continuous vulnerability scanning
Monthly executive infrastructure report
1-hour response SLA · 24/7

Your first 30 days

Before your first invoice you have a documented runbook, a tested backup, and a named engineer who knows your stack.

Week 1 · Discovery

Kick-off call, asset inventory, account access requested, baseline audit of users, devices and servers.

Week 2 · Hardening

MFA enforced, AV deployed, patch baselines set, backup targets verified and a first test restore performed.

Week 3 · Runbook

Documented support runbook signed off — escalation paths, response SLAs, change windows, named engineer.

Week 4 · Go-live

Helpdesk live, monitoring alerting into our ops, first monthly health report scheduled. Billing starts.

How our support works

Three simple stages — none of which involve you waiting in a generic ticket queue or being passed between three companies before someone takes ownership.

01 · Onboard

A 30-minute kickoff, an audit of what you already have, and a documented support runbook signed off before billing starts.

02 · Monitor

Servers, networks, and key SaaS apps are checked 24/7. Issues are detected and triaged before users notice — and patched on a schedule that suits the business.

03 · Respond

When something does go wrong, you get a UK-based engineer on the phone within the SLA window — not a ticket queue and a stranger.

Response times you can plan against

Every plan ships with a hard SLA tied to incident priority. The clock starts when you log the ticket, not when an engineer happens to look at it.

1 hrPlatinumBusiness-critical incidents

1 hrGoldHigh-priority incidents

2 hrSilverStandard incidents

4 hrBronzeStandard incidents

Always included

What every plan covers

✓UK-based engineers — no offshore tier-1 wall

✓Named technical lead from day one

✓Documented runbook & tested backup before billing

✓Monthly health-check report in plain English

✓Transparent scope — no surprise invoices

Out of scope by default

What is NOT in the monthly fee

×Hardware purchase (laptops, servers, network kit)

×Software licences (M365, Adobe, line-of-business apps)

×Major project work (migrations, rebuilds, fit-outs)

×Out-of-hours support unless your tier includes 24/7

×On-site visits outside named regions on lower tiers

Industries we support

Most of our pay-monthly clients sit in regulated or document-heavy sectors where downtime is expensive and audit trails matter. The plans are sector-agnostic but we already know the common compliance patterns in these spaces.

Legal & professional servicesAccounting & financeHealthcare & clinicsArchitecture & designRetail & e-commerceManufacturingCharities & not-for-profitEducationConstructionMedia & creative

Pay-monthly support — common questions

Do I need both a user plan and a server plan?

No. They are independent. If you are all-cloud and SaaS, just take a workstation plan. If you have a lights-out data centre and outsource your helpdesk elsewhere, just take a server plan. Most clients take one of each so we cover the whole stack on one invoice — but you only ever pay for the scope you have.

What counts as a “user”?

Anyone whose laptop, desktop, mobile or accounts we support. Contractors and seasonal staff can be added and removed mid-month — we pro-rate the change on your next invoice.

Are out-of-hours emergencies included?

Platinum and Gold include 24/7 emergency response within the SLA. Silver and Bronze cover UK business hours, with out-of-hours available as a pay-as-you-go bolt-on.

Do you support cloud (AWS / Azure / GCP) servers?

Yes. The server plans cover on-prem, co-located, and cloud — we work inside your existing accounts and we never lock you in to ours.

Is there a minimum contract length?

No. Plans are rolling month-to-month. Cancel with 30 days notice. Discounts available on annual commitments — ask us for a quote.

What is not included?

Hardware purchases, software licences, third-party project work, and any work outside the agreed runbook. We will always give you a fixed quote before doing anything chargeable.

Not sure which plan you need?

Tell us how many people and servers you run, where the pain points are, and what good looks like. We’ll recommend a plan that fits — or build you a bespoke one.