Workflow Automation vs RPA vs AI Agents: Proven Smart Guide
Three categories answer the same complaint about work moving between systems, and vendors in all three use the same slide. They are not interchangeable: one is a rules engine that orchestrates through APIs, one is a robot that drives a screen because there is no API, and one is a model that decides the sequence itself. This guide compares what each does, what each costs across build, licence, run and maintenance, how each fails, and how to combine all three in a single process — with a three-question test, a decision matrix, indicative UK cost ranges and a 90-day pilot plan.
