Hotel business continuity is the part of the plan nobody rehearses, because it starts at the exact moment the clever technology stops helping. The property management system will not load. The card terminals are declining everything. The phones are dead because they are voice over IP and the broadband is down. There are forty arrivals […]
Hotel disaster recovery is the discipline of deciding, in advance and in writing, how a property keeps trading when the systems it depends on stop. Not if, but when. A fibre cut in the street, a flooded plant room, a failed host in the comms cupboard, a supplier outage two thousand miles away and a […]
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