Anthropic Bans ‘Cruel’ Behavior Against Its Claude AI
Anthropic has added a ban on “sustained and needless abusive or cruel behavior” toward Claude to its Usage Policy, effective 12 November 2026. We set out the exact wording, how Claude ending abusive chats enforces it, why Anthropic’s welfare research led here, what critics including Mustafa Suleyman and Pope Leo XIV say, every other change in the update, and what UK businesses using Claude should check.
