Microsoft 365 for accountancy firms is no longer just the place the email lives. It is where the client files sit, where the payroll instructions arrive, where the engagement letters are signed, and where an attacker who wants a tax refund diverted will go first. For most UK practices the Microsoft 365 for accountancy tenant […]
Hotel business continuity is the part of the plan nobody rehearses, because it starts at the exact moment the clever technology stops helping. The property management system will not load. The card terminals are declining everything. The phones are dead because they are voice over IP and the broadband is down. There are forty arrivals […]
Hotel IT audit work has a reputation problem. It sounds like paperwork, it usually arrives as a spreadsheet nobody reads, and it competes for attention with a broken lift and a coach party arriving at four. Yet almost every expensive hotel technology failure — the reservations outage on a bank holiday, the card terminal that […]
Copilot for hotels is three different products wearing one name, and choosing the wrong one is the single most common reason a hospitality pilot quietly dies. Microsoft 365 Copilot — the licensed assistant that can read your own mailboxes, documents and Teams messages — is only one of the three. The free chat experience is […]
Hotel phishing is the most successful attack running against UK hospitality right now, and it does not start in a server room. It starts at a desk in your lobby, or in a back-office reservations inbox, where somebody whose entire job is to be helpful to strangers opens an attachment from a stranger. Every other […]
Captive portal security is the part of hotel WiFi that guests see first and hotels understand least. The captive portal is the branded splash page that appears when a phone or laptop joins your guest network, asks for a room number or an email address, and then lets the device onto the internet. It looks […]
VLAN design is the one hotel IT decision that gets made twice: once badly, in an afternoon, by whoever installed the switches, and once properly, years later, by whoever has to pass a penetration test. The question that decides which version you end up with is disarmingly simple. How many networks does this hotel actually […]
Hotel network estates have quietly become the most complicated small networks in British business. A 164-bedroom property runs more addressable devices than a professional services firm three times its size, and it runs them for six different customers at once: the guest in room 312 streaming a film, the waiter taking a card at table […]
Hotel POS security is the part of hospitality IT that quietly touches every pound the property takes. A guest hands a card to a waiter in the restaurant, taps a terminal at the bar, signs a spa treatment to their room, or settles a folio at the front desk on the way out. Every one […]
PCI DSS for hotels is not a checklist problem. It is a scoping problem, and it is a harder one than almost any other merchant faces, because a hotel is several different kinds of merchant wearing one brand. The booking engine is an e-commerce business. The reservations line is a mail-order and telephone-order business. The […]
