You Know Who Really Hates AI? Insurance Claims Adjusters
Glassdoor’s 2026 workforce study found that 98 percent of AI mentions from insurance claims adjusters are negative, the highest of any occupation, and WIRED’s reporting explains why: automated loss reporting that misroutes claims, hallucinated summaries relayed to claimants, customers who blame the human for the machine, and a job market in which sector employment fell 21 percent in a year and entry-level postings halved. This piece covers the Glassdoor methodology, the labour-market data, what Lemonade and State Farm are automating, the wider turn against AI across the workforce, and what the claims adjuster revolt teaches any organisation deploying AI in front of skilled staff.
