Hotel network estates have quietly become the most complicated small networks in British business. A 164-bedroom property runs more addressable devices than a professional services firm three times its size, and it runs them for six different customers at once: the guest in room 312 streaming a film, the waiter taking a card at table […]
Hotel POS security is the part of hospitality IT that quietly touches every pound the property takes. A guest hands a card to a waiter in the restaurant, taps a terminal at the bar, signs a spa treatment to their room, or settles a folio at the front desk on the way out. Every one […]
PCI DSS for hotels is not a checklist problem. It is a scoping problem, and it is a harder one than almost any other merchant faces, because a hotel is several different kinds of merchant wearing one brand. The booking engine is an e-commerce business. The reservations line is a mail-order and telephone-order business. The […]
Microsoft 365 setup for hotels is a different project from the office rollout most IT providers know how to do. An accountancy practice has forty people, forty desks and forty mailboxes. A hotel has a front desk that four people share across three shifts, a housekeeping floor that never touches a keyboard, a reservations inbox […]
Hotel disaster recovery is the discipline of deciding, in advance and in writing, how a property keeps trading when the systems it depends on stop. Not if, but when. A fibre cut in the street, a flooded plant room, a failed host in the comms cupboard, a supplier outage two thousand miles away and a […]
Hotel ransomware is not really a data story. It is an operations story. When the encryption lands at 04:00, nobody on the duty rota asks what was taken — they ask whether the 14:00 arrivals can be checked in, whether the restaurant can take a card, and whether the room keys cut yesterday still open […]
Hotel PMS cyber security is the part of hospitality IT that nobody wants to own. The property management system is bought by operations, installed by a vendor, integrated by whoever supplied the door locks, and then left alone for a decade because it works. Meanwhile it quietly becomes the single most valuable database in the […]
Microsoft 365 for hotels is almost never the tenant Microsoft imagined. The default guidance assumes one office, one set of named employees, a laptop each and a nine-to-five working pattern. A hotel has a reception desk that never closes, a workforce that turns over faster than any other sector in the UK, a mailbox that […]
Hotel WiFi upgrade cost in the UK lands somewhere between £150 and £1,057 a bedroom, and the reason that range is so wide has almost nothing to do with the brand of access point on the quote. It has to do with how many radios you hang, how much new cable you pull, whether an […]
Hotel cyber security fails in the joins. Not usually inside the property management system, not inside the payment terminal, but in the gaps between the reservation platform, the door-lock encoder, the guest network and the agency staff member who started on Friday night. A hotel runs more third-party systems per employee than almost any other […]
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