📖 ~1 min read
Table of contents
Symptom & Impact
Web requests return HTTP 502, disrupting PHP-based applications.
Environment & Reproduction
Ubuntu 18.04 running Nginx with PHP-FPM over socket or TCP upstream.
Root Cause Analysis
PHP-FPM worker pool is down, overloaded, or misconfigured versus Nginx upstream settings.
Quick Triage
Check php-fpm service state, socket path, and recent error log entries.
Step-by-Step Diagnosis
Validate pool config, process limits, and Nginx fastcgi pass directives.

Solution – Primary Fix
Restart and tune PHP-FPM, align socket permissions, and reload Nginx config.
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Solution – Alternative Approaches
Use TCP upstream with health checks or scale workers for traffic spikes.
Verification & Acceptance Criteria
Application endpoints return 200 responses and no new upstream connection errors appear.
Rollback Plan
Restore prior php-fpm pool settings if new tuning introduces instability.
Prevention & Hardening
Monitor worker saturation and configure alerting for fastcgi upstream failures.
Related Errors & Cross-Refs
connect() to unix socket failed, upstream prematurely closed connection, and 504 timeouts.
Related tutorial: View the step-by-step tutorial for Ubuntu 18.04 LTS.
View all Ubuntu 18.04 LTS tutorials on the Tutorials Hub →
Browse all common problems & solutions on the Tutorials Hub.
References & Further Reading
Nginx and PHP-FPM tuning documentation for production stability on Ubuntu.
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