FreeBSD 13 — sugarcrm — multiple vulnerabilities (3 CVEs) — patch and remediation guide

📖 ~4 min read  •  Source: FreeBSD VuXML

VuXML topic: sugarcrm — multiple vulnerabilities

Related CVEs: CVE-2017-14508 CVE-2017-14509 CVE-2017-14510

Upstream summary: sugarcrm developers report: An issue was discovered in SugarCRM before 7.7.2.3, 7.8.x before 7.8.2.2, and 7.9.x before 7.9.2.0 (and Sugar Community Edition 6.5.26). Several areas have been identified in the Documents and Emails module that could allow an authenticated user to perform SQL injection, as demonstrated by a backslash character at the end of a bean_id to modules/Emails/DetailView.php. An attacker could exploit these vulnerabilities by sending a crafted SQL request

Table of contents

1. Symptom & Impact
2. Environment & Reproduction
3. Root Cause Analysis
4. Quick Triage
5. Step-by-Step Diagnosis
6. Solution – Primary Fix
7. Solution – Alternative Approaches
8. Verification & Acceptance Criteria
9. Rollback Plan
10. Prevention & Hardening
11. Related Errors & Cross-Refs
12. References & Further Reading

Symptom & Impact

Nothing executes sugarcrm on its own; its code runs inside whatever links against or imports it, so the exposed surface on a FreeBSD 13 host is the union of every process that has loaded it — web workers, cron jobs, mail handlers, backup agents. The package manager replaces the files on disk, but processes already running keep the old build mapped, and virtualenvs, vendored copies and container images each carry their own copy, so a host can report itself patched while still running vulnerable code. sugarcrm is a library — code loaded by other programs rather than a daemon — so there is no service to restart and service sugarcrm will simply report no such service; restart its consumers instead.

Environment & Reproduction

Reproduction targets FreeBSD 13. Confirm release, installed package, and capture baseline state:

freebsd-version -kru
uname -a
pkg info sugarcrm
pkg query "%n-%v" sugarcrm
pkg audit -F
service -e

Exercise the workload that uses sugarcrm while collecting:

tail -200 /var/log/messages
dmesg -a | tail -200
tail -200 /var/log/pkg.log

Root Cause Analysis

Root cause is tracked at FreeBSD VuXML. The FreeBSD ports security team shipped a corrective sugarcrm port revision; hosts on an outdated build remain exposed. Correlate package logs with system logs and kernel state to isolate the change that triggered the failure mode:

tail -500 /var/log/pkg.log
tail -500 /var/log/messages
sysctl kern.lastpid
sysctl kern.osreldate     # numeric __FreeBSD_version, e.g. 1400097

Quick Triage

Run these checks on FreeBSD 13 to confirm the failure mode and current state of sugarcrm:

pkg version -v sugarcrm                # installed vs available version
pkg audit sugarcrm                     # advisory match for this package
tail -100 /var/log/messages
dmesg -a | tail -100
kldstat                              # kernel module state (for kernel/driver pkgs)
pfctl -sr 2>/dev/null || ipfw list   # only if pf/ipfw is enabled
# e.g. bind918→named, php83→php-fpm), check it:
pkg query '%Fp' sugarcrm | sed -n 's|.*/etc/rc\.d/||p'  # FreeBSD: the REAL service name(s) = basename of the rc.d script (bind918 -> named, postgresql16-server -> postgresql, apache24 -> apache24)
pkg query '%b' sugarcrm  # FreeBSD: shared libraries PROVIDED by sugarcrm. Non-empty here + no rc.d script = it is a library: patch it, then restart its consumers

Step-by-Step Diagnosis

1. List enabled services (only relevant if the package provides one).

   service -e

2. Follow live logs.

   tail -F /var/log/messages
   dmesg

3. Validate firewall rules (skip if neither pf nor ipfw is enabled).

   pfctl -sr -v 2>/dev/null || ipfw show

4. Check package integrity for sugarcrm.

   pkg check -B sugarcrm
   pkg check -d sugarcrm    # verify shared-library deps

5. Reinstall sugarcrm if integrity check fails.

   pkg install -fy sugarcrm

6. Correlate findings with /var/log/pkg.log and FreeBSD VuXML to pin the commit that introduced the regression.

Solution – Primary Fix

Install the corrective sugarcrm port revision referenced by FreeBSD VuXML:

sudo pkg update
sudo pkg upgrade sugarcrm              # or: sudo pkg upgrade -y for the whole system
pkg audit sugarcrm                    # confirm no remaining advisory for this package

For ports-tree builders (FreeBSD 13.x and earlier used portsnap; on FreeBSD 14+ the ports tree is fetched with Git):

# FreeBSD 14+ (portsnap was removed):
sudo pkg install -y git-lite
sudo git clone --depth 1 https://git.FreeBSD.org/ports.git /usr/ports
# FreeBSD 13.x and earlier:
# sudo portsnap fetch update
cd /usr/ports/<category>/sugarcrm
sudo make deinstall reinstall clean

Reboot only if the package ships a kernel module or replaces a shared library used by long-running daemons.

Solution – Alternative Approaches

If the primary fix is not viable, choose from these alternatives:

• Lock the package until the fix is vetted:

  sudo pkg lock sugarcrm

• Downgrade to a known-good revision. pkg install pkgname-VERSION is not a real downgrade syntax — fetch a specific build instead:

  # 1. Discover available versions across configured repos:
  pkg search -e sugarcrm
  pkg rquery -r FreeBSD-quarterly '%n-%v' sugarcrm
  # 2. Install from a specific saved .pkg file:
  sudo pkg add -f /path/to/sugarcrm-<older-version>.pkg
  # 3. Or switch the host repo to the quarterly branch (see snippet below) and:
  sudo pkg upgrade -fr FreeBSD-quarterly sugarcrm

• Switch the pkg repository between quarterly and latest by editing /usr/local/etc/pkg/repos/FreeBSD.conf:

  FreeBSD: {
    url: "pkg+https://pkg.FreeBSD.org/${ABI}/quarterly",
    mirror_type: "srv",
    signature_type: "fingerprints",
    fingerprints: "/usr/share/keys/pkg",
    enabled: yes
  }

• Isolate the affected service in a jail with stricter firewall rules:

  iocage create -n sugarcrm-jail -r 13.4-RELEASE
  iocage set allow_raw_sockets=0 sugarcrm-jail
  # or with Bastille:
  bastille create sugarcrm-jail 13.4-RELEASE 10.0.0.10

• Replace the service with a vendored static build for the period between exposure detection and full rollout.

Verification & Acceptance Criteria

All of these should pass after the fix:

pkg info sugarcrm                # shows the expected fixed version
pkg audit sugarcrm               # no advisory for this package (exit code 0)
tail -50 /var/log/messages   # no new errors after upgrade
# If sugarcrm ships a service, confirm it is running under its rc.d name:

The conditions described in the advisory must no longer be reported for sugarcrm across two consecutive runs.

Rollback Plan

Capture state before any change (only ZFS root has boot environments — UFS hosts skip bectl):

pkg query "%n-%v" > /root/pkg-pre.txt
# ZFS-on-root only:
sudo bectl create pre-sugarcrm-patch

To revert if the upgrade is bad, reinstall the previously saved .pkg file:

sudo pkg add -f /var/cache/pkg/sugarcrm-<previous-version>.pkg
# Or activate the pre-patch boot environment and reboot (ZFS-on-root only):
sudo bectl activate pre-sugarcrm-patch
sudo shutdown -r now

For kernel/loader changes on a UFS host, boot the previous kernel from the loader prompt (press 3 at the menu, then boot kernel.old).

Prevention & Hardening

Prevent recurrence on FreeBSD 13 hosts running sugarcrm:

• Enable the daily security pkg audit in /etc/periodic.conf:

  daily_status_security_pkgaudit_enable="YES"

• Subscribe to freebsd-security-notifications at lists.freebsd.org.

• Mirror through a local pkg repository managed by poudriere:

  poudriere jail -c -j 13amd64 -v 13.4-RELEASE
  poudriere ports -c -p default
  poudriere bulk -j 13amd64 -p default <category>/sugarcrm

• Version-pin sensitive packages:

  sudo pkg lock sugarcrm

• Take an automatic ZFS boot-environment snapshot before every upgrade (ZFS root only):

  sudo bectl create pre-upgrade-$(date +%Y%m%d)

• Monitor file integrity (create a baseline, verify against it later):

  # Create a baseline (use -c; target /usr/local/etc, /etc, /boot — NOT /):
  sudo mtree -c -K sha256digest -p /usr/local/etc > /var/db/usr-local-etc.mtree
  sudo mtree -c -K sha256digest -p /etc          > /var/db/etc.mtree
  # Verify later:
  sudo mtree -p /usr/local/etc < /var/db/usr-local-etc.mtree
  # Or with AIDE for a richer ruleset:
  sudo pkg install -y aide && sudo aide --init && sudo aide --check

• Harden jails with allow.* tunables in /etc/jail.conf:

  sugarcrm_jail {
    allow.raw_sockets = 0;
    allow.sysvipc    = 0;
    allow.mount      = 0;
    allow.chflags    = 0;
  }

Related Errors & Cross-Refs

Issues that commonly surface alongside a sugarcrm update: pkg lock contention, mismatched ABI after kernel/userland skew, pf rule drift, and stale shared-library references after upgrade. Triage with:

freebsd-version -kru
uname -K
pkg check -d
pfctl -sr

View all freebsd-13 tutorials on the Tutorials Hub →

Browse all common problems & solutions on the Tutorials Hub.

References & Further Reading

Primary reference: FreeBSD VuXML. Useful manual pages on FreeBSD 13:

man pkg
man freebsd-update
man pfctl
man ipfw
man bectl
man periodic.conf

Other resources: the FreeBSD Handbook, the FreeBSD Security Advisories at security.freebsd.org, and the /usr/ports/UPDATING file for port-specific notes implicated in this advisory.