Ubuntu 14.04 — pidgin — multiple vulnerabilities (20 CVEs) — patch and remediation guide

📖 ~4 min read  •  Source: Ubuntu Security Notice USN-3231-1

Related CVEs: CVE-2017-2640 CVE-2016-2365 CVE-2016-2366 CVE-2016-2367 CVE-2016-2368 CVE-2016-2369 CVE-2016-2370 CVE-2016-2371  +12 more

Upstream summary: Joseph Bisch discovered that Pidgin incorrectly handled certain xml
messages. A remote attacker could use this issue to cause Pidgin to crash,
resulting in a denial of service, or possibly execute arbitrary code.

Table of contents

1. Symptom & Impact
2. Environment & Reproduction
3. Root Cause Analysis
4. Quick Triage
5. Step-by-Step Diagnosis
6. Solution – Primary Fix
7. Solution – Alternative Approaches
8. Verification & Acceptance Criteria
9. Rollback Plan
10. Prevention & Hardening
11. Related Errors & Cross-Refs
12. References & Further Reading

Symptom & Impact

Exploitation of pidgin is user-driven: the danger arrives when someone opens a hostile page, message or attachment, so exposure sits on each Ubuntu 14.04 workstation rather than on any serving path. Desktop sessions run for weeks, and the package manager only replaces files on disk — a pidgin process started before the update keeps the old code mapped until the user quits and relaunches it. Consequences are local: theft of saved credentials and session cookies, access to the user’s profile data under $HOME, and code execution as the logged-in account. pidgin is a graphical application launched by a user from their desktop session, not a system service: there is no unit to restart, and systemctl or journalctl will report nothing for it.

Environment & Reproduction

Reproduction targets Ubuntu 14.04 (trusty). Confirm release and installed package:

lsb_release -a
cat /etc/os-release
dpkg -l pidgin | tail -2
apt-cache policy pidgin
uname -r

Exercise the workload that uses pidgin while collecting:

sudo tail -200 /var/log/syslog | grep -i pidgin
sudo tail -200 /var/log/syslog
sudo tail -200 /var/log/apt/history.log
sudo tail -200 /var/log/kern.log | grep -i apparmor

Root Cause Analysis

Root cause is documented in Ubuntu Security Notice USN-3231-1. Canonical security maintainers shipped fixes in the corresponding pidgin update for Ubuntu 14.04; running an outdated build leaves the host exposed to the failure modes described in the advisory. On this release the fix typically arrives via the Ubuntu Pro ESM (esm-infra / esm-apps) channels rather than the standard archive. Correlate apt history with the journal:

grep -A2 -B2 pidgin /var/log/apt/history.log
zgrep -A2 -B2 pidgin /var/log/apt/history.log.*.gz 2>/dev/null
cat /proc/sys/kernel/tainted   # non-zero = tainted kernel / out-of-tree modules

Quick Triage

Run these on Ubuntu 14.04 to capture the current state of pidgin:

dpkg -l pidgin | tail -1                  # installed version
dpkg -V pidgin                             # verify shipped files
sudo apt update && apt list --upgradable 2>/dev/null | grep -i security
sudo ufw status verbose 2>/dev/null | head -20
sudo aa-status 2>/dev/null | head -20
# If pidgin ships a service unit (unit/job name often differs from pkg name, e.g.
# bind9→named, apache2→apache2, postgresql-NN→postgresql@NN-main):
initctl list 2>/dev/null | grep pidgin

On trusty the standard archive no longer ships security fixes. Verify Ubuntu Pro ESM coverage:

# `pro` CLI not available on this release; check the older `ubuntu-advantage-tools`:
sudo ua status --format=json 2>/dev/null | head
apt-cache policy | grep -i esm

Step-by-Step Diagnosis

1. List failing services.

   initctl list | grep -v running

2. Tail the journal / syslog for pidgin.

   sudo tail -f /var/log/upstart/pidgin.log
   sudo tail -f /var/log/syslog

3. Inspect UFW (Uncomplicated Firewall) state.

   sudo ufw status numbered
   sudo ufw show added
   sudo iptables -L -n -v | head -30

4. Surface AppArmor denials and switch the profile to complain mode if needed.

   sudo journalctl -k 2>/dev/null | grep -i 'apparmor="DENIED"' | tail -30
   sudo aa-status
   # /etc/apparmor.d/usr.bin.pidgin or usr.sbin.pidgin — inspect first
   sudo aa-complain /etc/apparmor.d/usr.bin.pidgin 2>/dev/null || true

5. Verify pidgin integrity and reinstall if anything is altered.

   sudo dpkg -V pidgin
   sudo debsums -c pidgin 2>/dev/null
   sudo apt install --reinstall -y pidgin

6. Correlate findings with /var/log/apt/history.log, /var/log/dpkg.log, and Ubuntu Security Notice USN-3231-1 to pin the change that introduced the regression.

Solution – Primary Fix

Apply the corrective apt transaction referenced by Ubuntu Security Notice USN-3231-1, then reload the affected service:

sudo apt update
sudo apt -y install --only-upgrade pidgin
# upstart uses initctl, not systemctl:
# Service name may differ from pkg name; check first:
initctl list 2>/dev/null | grep pidgin
dpkg -l pidgin | tail -1            # confirm new version

On trusty the standard archive is past EoL for security; enable Ubuntu Pro ESM to receive the fix:

# Older releases use the `ua` command:
sudo ua attach <token>
sudo ua enable esm-infra
sudo ua enable esm-apps
sudo apt update
sudo apt -y install --only-upgrade pidgin

For kernel / glibc / systemd / openssl advisories a reboot (or Livepatch) is required:

sudo apt install -y needrestart
sudo needrestart -r l       # list units that need restart
sudo systemctl reboot       # or: sudo shutdown -r now

Solution – Alternative Approaches

If the primary upgrade is not viable, pick from these:

• Hold the package so apt cannot upgrade it:

  sudo apt-mark hold pidgin
  apt-mark showhold | grep pidgin
  # Release the hold later with:
  sudo apt-mark unhold pidgin

• Pin a known-good version via apt preferences:

  # /etc/apt/preferences.d/pidgin.pref
  Package: pidgin
  Pin: version <good-version>
  Pin-Priority: 1001

• Downgrade to an older version if a regression is suspected:

  apt-cache madison pidgin
  sudo apt install --allow-downgrades -y pidgin=<older-version>

• Investigate AppArmor blocking the new binary; switch to complain briefly, capture denials, then re-enforce:

  sudo aa-complain /etc/apparmor.d/usr.bin.pidgin 2>/dev/null
  # reproduce the failure
  sudo journalctl -k | grep apparmor | tail
  sudo aa-enforce /etc/apparmor.d/usr.bin.pidgin 2>/dev/null

• Take only the security pocket update and defer the full point-release upgrade:

  sudo apt -y install --only-upgrade -t trusty-security pidgin

Verification & Acceptance Criteria

All of these should pass after the fix is applied:

dpkg -l pidgin | tail -1                                  # expected fixed version
apt list --upgradable 2>/dev/null | grep -i security || echo OK
sudo tail -50 /var/log/syslog | grep pidgin || echo OK
sudo ufw status numbered | head
sudo aa-status 2>/dev/null | head -5

The conditions described in the advisory must no longer be reported for pidgin across two consecutive runs.

Rollback Plan

Capture state before any change:

apt list --installed 2>/dev/null > /root/apt-pre.txt
dpkg --get-selections > /root/dpkg-pre.txt
# ZFS-on-root (Ubuntu 20.04+ default installer option):
sudo zfs snapshot rpool/ROOT/ubuntu@pre-pidgin
# LVM-on-root:
sudo lvcreate -L 4G -s -n root_pre_patch /dev/<vg>/<root-lv>

To revert:

sudo apt install --allow-downgrades -y pidgin=<old-version>
# Kernel rollback: pick the prior kernel from the GRUB menu, then:
sudo systemctl reboot
# ZFS rollback (rolls the whole root dataset):
sudo zfs rollback -r rpool/ROOT/ubuntu@pre-pidgin

Prevention & Hardening

Reduce the chance of this recurring on Ubuntu 14.04 (trusty):

• Enable scheduled security updates via unattended-upgrades:

  sudo apt install -y unattended-upgrades update-notifier-common
  sudo dpkg-reconfigure -plow unattended-upgrades
  # /etc/apt/apt.conf.d/50unattended-upgrades:
  Unattended-Upgrade::Allowed-Origins { "${distro_id}:${distro_codename}-security"; };

• Install needrestart so services restart automatically after library upgrades:

  sudo apt install -y needrestart
  # /etc/needrestart/needrestart.conf -> $nrconf{restart} = 'a';

• Attach Ubuntu Pro for ESM (mandatory on this past-EoL release) and Livepatch where supported:

  sudo ua attach <token>
  sudo ua enable esm-infra
  sudo ua enable esm-apps

• Subscribe to ubuntu-security-announce and watch ubuntu.com/security/cves.

• Monitor file integrity with debsums and AIDE:

  sudo apt install -y debsums aide
  sudo debsums -ca
  sudo aideinit && sudo mv /var/lib/aide/aide.db.new /var/lib/aide/aide.db
  sudo aide --check

• For estate-wide patching, manage with Canonical Landscape:

  sudo apt install -y landscape-client
  sudo landscape-config

• Keep AppArmor profiles in enforce mode and apply CIS Ubuntu Linux Benchmark hardening.

Related Errors & Cross-Refs

Issues that commonly surface alongside a pidgin update: apt lock contention, broken dpkg state, systemd ordering cycles, AppArmor denials, and UFW rule drift. Useful triage:

sudo dpkg --configure -a
sudo apt --fix-broken install
initctl list | head
sudo journalctl -k 2>/dev/null | grep -i apparmor | tail
cat /proc/sys/kernel/tainted

View all ubuntu-14-04 tutorials on the Tutorials Hub →

Browse all common problems & solutions on the Tutorials Hub.

References & Further Reading

Primary reference: Ubuntu Security Notice USN-3231-1. Manual pages useful on Ubuntu 14.04:

man apt
man apt-get
man apt-mark
man dpkg
man initctl
# journald not present on this release
man ufw
man apparmor
man aa-status
man unattended-upgrades
man ua

Other resources: Ubuntu Security Notices, Ubuntu CVE Tracker, Ubuntu upgrade notes, and per-package notes in /usr/share/doc/pidgin/ for components implicated in this advisory.