Affected versions: IBM AIX 7.2

📖 ~1 min read

Table of contents
  1. Symptom & Impact
  2. Environment & Reproduction
  3. Root Cause Analysis
  4. Quick Triage
  5. Step-by-Step Diagnosis
  6. Solution – Primary Fix
  7. Solution – Alternative Approaches
  8. Verification & Acceptance Criteria
  9. Rollback Plan
  10. Prevention & Hardening
  11. Related Errors & Cross-Refs
  12. References & Further Reading

Symptom & Impact

errpt shows PERM hardware errors on hdisk devices; I/O latency spikes and apps stall.

Environment & Reproduction

Occurs on POWER LPARs after SAN path loss, failing disks, or HBA firmware mismatch.

Root Cause Analysis

Disk or adapter reports media or transport errors; AIX logs DISK_ERR4/SC_DISK_ERR entries.

Quick Triage

Run errpt -a | more and lspath to spot Missing paths and recent disk errors.

Step-by-Step Diagnosis

Use errpt -aN hdiskN, lspath -l hdiskN, fcstat fcsN to confirm path and adapter state.

Illustrative mockup for aix-7.2 — errpt-disk-hardware-errors_diag
Diagnostic view for Disk hardware errors in errpt — Illustrative mockup — Progressive Robot

Solution – Primary Fix

Replace failing disk or restore SAN paths, then run cfgmgr and chpath -s enable on Missing paths.

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Illustrative mockup for aix-7.2 — errpt-disk-hardware-errors_fix
Remediation steps for Disk hardware errors in errpt — Illustrative mockup — Progressive Robot

Solution – Alternative Approaches

If hardware is healthy, update FC adapter firmware via diag or reseat cables on the affected fabric.

Verification & Acceptance Criteria

errpt clean for 24h, lspath shows all Enabled, and I/O latency returns to baseline.

Rollback Plan

Disable new paths with chpath -s disable and revert firmware via diag download menu if regression appears.

Prevention & Hardening

Schedule errpt -d H -T PERM monitoring and keep MPIO and HBA firmware on supported levels.

May co-occur with LVM stale partitions and JFS2 read errors on the same VG.

Related tutorial: View the step-by-step tutorial for aix-7.2.

View all aix-7.2 tutorials on the Tutorials Hub →

Browse all common problems & solutions on the Tutorials Hub.

References & Further Reading

IBM AIX 7.2 errpt and diag command references in IBM Documentation.

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