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IT support on demand

Skilled UK IT engineers, billed by the quarter-hour. Use us once or use us every week — either way you only pay for the time we work.

Pay-as-you-go is for businesses that need real IT support but don’t want to be locked into a monthly contract. Call us when something breaks, when a project lands, or when your team needs an extra pair of hands. We log in, fix it, and bill you for the time spent — no retainer, no minimum spend, no notice period.

Every job is triaged before the clock starts. You’ll always get an estimate — usually in writing — before we work, and an itemised invoice at the end showing exactly what we did and how long it took.

15 minMinimum billing increment

£0Minimum monthly spend

1 hrTypical first response

3 yrsYears in business

Hourly rates

All rates are billed to the nearest 15 minutes. Triage and quoting are free — the clock only starts once you give the go-ahead.

Remote

In-hours · Mon–Fri 9–5

£ 95 per hour

UK engineer, remote session within ~1 hour
Workstations, laptops, printers, peripherals
Microsoft 365 / Google Workspace issues
Email, Wi-Fi and connectivity faults
Joiner / leaver account setup
Quoted before the clock starts

On-site

In-hours · engineer to site

£ 125 per hour

Engineer dispatched to your office
Hardware swaps, cabling, install & setup
Office moves & new-desk fit-outs
Travel charged separately (or fixed)
Same engineer every visit where possible
Half-day & day rates available

Out-of-hours

Eve, weekend & bank holiday

£ 160 per hour

Pre-booked weekend & evening work
Migrations & cut-overs with no downtime
Server reboots and overnight upgrades
Remote or on-site (travel extra)
Booked in advance subject to availability
Minimum 1 hour for out-of-hours calls

Emergency

Same-day priority · in/out of hours

£ 250 per hour

Drop-everything response, fastest engineer free
Server down, ransomware, total outage
Best-effort — usually within the hour
Continues until the issue is contained
Includes after-action write-up
No contract required

Why people pick pay-as-you-go

Three reasons businesses choose us when they don’t want a monthly contract.

No contract

No minimum spend, no notice period, no fixed monthly fee. Use us once or use us weekly — entirely up to you.

15-minute billing

Time is rounded to the nearest quarter-hour. If a job takes 22 minutes, you're billed for 30 — not a full hour.

Same engineers

The UK team supporting our monthly customers handles your pay-as-you-go work too — not a junior overflow desk.

Block-hour bundles

Buy a block of hours upfront and pay a lower per-hour rate. Hours never expire, can be used for any remote work in business hours, and roll across calls and projects.

Starter Block

5 hours · £90/hr

£ 450 one-off

5 hours of remote engineer time
5% off our standard remote rate
Use across multiple jobs or one big one
Hours never expire
Same 15-minute billing increments
Itemised statement on every use

Team Block

10 hours · £85/hr

£ 850 one-off

10 hours of remote engineer time
10% off our standard remote rate
Priority above non-block PAYG calls
Hours never expire
Roll over across calls and projects
Top-up at the same rate any time

Business Block

25 hours · £80/hr

£ 2000 one-off

25 hours of remote engineer time
16% off our standard remote rate
Named engineer where possible
Hours never expire
Suits an active 1–3 month project
Quarterly summary of how hours were spent

Project Block

50 hours · £75/hr

£ 3750 one-off

50 hours of remote engineer time
21% off our standard remote rate
Dedicated engineer where possible
Hours never expire
Ideal for a migration or refresh project
Monthly burn-down report included

How a job runs

A repeatable four-step flow on every pay-as-you-go ticket — from the first call to the final invoice.

Step 1 · Raise

Call, email or web form. Tell us what's happening, when it started, who is affected, and any access details.

Step 2 · Triage

An engineer reviews and joins remotely if needed, diagnoses the issue, and gives you a time estimate — before any billable clock starts.

Step 3 · Resolve

We fix the issue, escalate to vendors where needed, and pause the clock whenever we're waiting on you or a third party.

Step 4 · Invoice

One itemised invoice once the job is closed — showing the work done, time taken, and rate applied. 14-day terms.

When pay-as-you-go fits — and when it doesn't

PAYG is brilliant for some situations and a poor fit for others. Here’s an honest take.

01 · Right for one-off issues

Computer won't boot, printer setup, email won't send, a leaver / joiner to handle, one-off Microsoft 365 admin task — classic PAYG territory.

02 · Right for project bursts

Office move, hardware refresh, M365 migration, network rework, security incident clean-up — a defined piece of work with an end date.

03 · Better on monthly if…

You need a guaranteed SLA, MFA enforced everywhere, monitored backups with test restores, proactive patching or a predictable monthly cost.

Response expectations

PAYG response is best-effort, not contractual. Here’s what to typically expect.

EmergencyWithin 1 hourDrop-everything tickets — server down, ransomware, complete outage. Emergency rate applies, subject to engineer availability.

Same business dayBefore 17:00Standard remote tickets raised in business hours, Mon–Fri before 14:00, are typically picked up the same working day.

Next business dayLate afternoonTickets raised after 14:00 or on a Friday afternoon roll to the next business day unless flagged as emergency.

Out-of-hoursBy appointmentEvening and weekend work is pre-booked. Subject to availability. Surcharge rate applies; minimum 1-hour charge.

Available on pay-as-you-go

What every PAYG job covers

✓Workstation, laptop, printer issues
✓Email, calendar & account problems
✓Microsoft 365 / Google Workspace admin
✓One-off installs, joiners, leavers
✓Wi-Fi & networking faults
✓Project work & migrations
✓On-site call-outs (travel extra)
✓Out-of-hours pre-booked work

Better suited to monthly

When you outgrow PAYG

✗24/7 monitoring of servers
✗Guaranteed response SLAs
✗Managed backups with test restores
✗Enforced patch baseline & MFA
✗Quarterly business reviews
✗Predictable fixed monthly budget
✗Cyber Essentials posture maintenance
✗Documented runbooks & named engineer

Industries we support

Pay-as-you-go is sector-agnostic — but we already know the compliance patterns in the regulated and document-heavy spaces where most of our clients sit.