Your IT Systems.
Continuously Managed. Never Down.
Progressive Robot operates, monitors, and optimises your entire IT estate — infrastructure, cloud, helpdesk, networks, and security — so your teams can focus on the work that grows your business, not on keeping the lights on.
uptime delivered
to support requests
P1 critical incidents
under active management
What Bad IT Operations Is Costing You Right Now.
Every hour your IT team is firefighting instead of improving is a direct cost to the business. These are the operational consequences of reactive, unmanaged IT infrastructure.
Unplanned Downtime
£5,600
average cost per hour of IT outage — Gartner, 2023
- Lost employee productivity across all affected users
- Revenue impact from interrupted transactions
- Customer trust and SLA penalty exposure
Reactive IT Support
3.5 hrs
average time a business user waits for IT resolution without a managed service
- Compounding frustration and shadow IT workarounds
- IT teams stuck in ticket queues instead of strategic work
- Skills and talent wasted on break-fix cycles
Cloud Overspend
32%
of cloud spend is wasted in organisations without active FinOps management — Flexera
- Idle and oversized resources left running 24/7
- No visibility into workload rightsizing opportunities
- Reserved instance purchases made without forecasting
Security Exposure
71 days
average dwell time of an undetected threat in organisations without 24/7 monitoring — IBM
- Unpatched vulnerabilities across servers and endpoints
- No real-time alerting on anomalous access or behaviour
- Data exfiltration risk multiplying with every day undetected
Progressive Robot's managed IT operations model is designed to eliminate every one of these cost drivers. Average client downtime drops by 94% within 90 days of onboarding.
Five Service Areas. One Managed Operation.
From the physical layer up to the end user — we manage every tier of your IT stack so nothing falls through the gap between providers.
Infrastructure Management
We manage and optimise your physical and virtual infrastructure — servers, storage, networking, and virtualisation platforms — ensuring high availability, predictable performance, and capacity ahead of demand. SLA-backed with named engineers.
- Server & storage provisioning and lifecycle management
- Hypervisor and virtualisation platform operations (VMware, Hyper-V)
- Capacity planning and proactive rightsizing
Cloud Operations
Multi-cloud operational management across AWS, Azure, and Google Cloud. We handle day-to-day cloud operations including workload optimisation, cost governance, security posture, and continuous automation — without you needing a dedicated cloud ops team.
- Cloud cost optimisation and FinOps governance
- Workload scheduling, autoscaling, and rightsizing
- IaC-driven change management with full audit trail
IT Support & Help Desk
A fully staffed, SLA-backed help desk that your teams can rely on. We handle Tier 1–3 support across hardware, software, identity, and connectivity — with first-call resolution targets, escalation paths, and a ticketing system your team can see.
- Tiered support (L1/L2/L3) with defined escalation paths
- Self-service portal and knowledge base management
- Monthly service reports with SLA compliance metrics
Network & Security Management
End-to-end network operations including firewall management, VPN, VLAN, and SD-WAN — combined with proactive security monitoring to protect your perimeter and internal traffic. Incidents detected, triaged, and resolved — not just logged.
- Firewall rule management and quarterly security audits
- Network traffic analysis and anomaly alerting
- Patch management across all network-connected devices
Performance Monitoring & Observability
Continuous monitoring across all managed systems — infrastructure, applications, and services. We detect anomalies before they become incidents, maintain full observability, and provide the dashboards your leadership team actually wants to see.
- 24/7 monitoring with PagerDuty-integrated alerting
- Monthly trending reports and capacity forecasts
- Executive dashboard: uptime, MTTR, ticket trends
Every Service Operates to Measured Standards.
Every service line we manage has performance targets, tracked metrics, and named deliverables — reviewed with you monthly and visible in your client portal.
Infrastructure Mgmt
Servers · Storage · Virtualisation
- Monthly capacity & performance report
- Quarterly infrastructure health review
- Dedicated named infrastructure engineer
Cloud Operations
AWS · Azure · GCP · Multi-cloud
- Cloud spend governance & anomaly alerting
- Automated scaling & workload optimisation
- Monthly cloud optimisation recommendations
IT Support & Help Desk
L1 · L2 · L3 · 24/7 available
- Ticket portal with real-time status visibility
- Weekly ticket trend & backlog summary
- Quarterly service review with action plans
Network & Security Mgmt
Firewall · VPN · IDS · SOC feed
- Firewall rule review & change management
- Monthly security posture report & risk register
- Patch management across all network devices
Performance Monitoring
Observability · Alerting · Reporting
- Real-time dashboards visible to your leadership team
- Proactive anomaly detection before user impact
- Monthly trending & capacity forecast reports
Our IT Operations Methodology.
Structured, documented, and accountable. Every engagement follows a proven four-phase operational model — from discovery through to continuous improvement.
Infrastructure Assessment & Baseline
Establish a complete and accurate picture of your current IT environment, identify risks, and define the baseline for ongoing management.
- Full asset discovery and network topology mapping
- Current-state documentation review and gap identification
- SLA expectation setting with key stakeholders
Infrastructure baseline report + prioritised risk register + confirmed SLA schedule
Operational Design & Tool Deployment
Deploy monitoring, ticketing, and automation tooling across the environment and configure runbooks for the identified services and risk scenarios.
- Monitoring stack deployment and alert threshold configuration
- Ticketing system integration and escalation path definition
- Automation runbooks written for top 10 incident types
Monitoring dashboard live + ITSM integration complete + 10 automated runbooks deployed
Handover & Operational Steady State
Transfer operational responsibility to the Progressive Robot team with zero business disruption, and achieve SLA targets within the first 30 days under management.
- Parallel operations period with shadow monitoring
- Go-live with full responsibility transfer
- Week-1 hypercare: daily check-ins with your team
Full management live + first 30-day service performance report delivered
Continuous Operations & Improvement
Deliver ongoing managed IT operations with a continuous improvement cadence — reducing incident frequency, improving response times, and optimising costs month on month.
- Monthly service review: SLA performance, trend analysis, recommendations
- Quarterly strategic review: technology roadmap and capacity planning
- Annual security and compliance health check included
Monthly service report + quarterly roadmap update + annual IT health assessment
We Operate Across Your Entire Tech Estate.
Our team operates and manages all major enterprise IT platforms — no switching providers, no "we don't support that" conversations.
Monitoring & Observability
6 platforms
Cloud Platforms
6 platforms
ITSM & Service Desk
5 platforms
Network & Security
5 platforms
Infrastructure & Automation
6 platforms
How We Compare to the Industry.
These are measured performance metrics across our active client base, compared to published industry benchmarks from Gartner, HDI, and Flexera research.
| KPI / Metric | Industry Average | Progressive Robot |
|---|---|---|
| Infrastructure Uptime Measured across all managed environments | 98.5% | 99.97% +1.47pp |
| Mean Time to Resolve (P1 Incidents) Critical incidents: full service restoration | 4h 12m | 47 min 5.4× faster |
| First Response Time (All Tickets) From ticket submission to engineer assignment | 2h 50m | 12 min 14× faster |
| Monthly Incidents per 100 Managed Users Proactive monitoring reduces incident volume | 12.4 | 3.1 75% fewer |
| Server Patch Compliance Rate % of systems within 30-day patch window | 71% | 98% +27pp |
| Cloud Spend vs. Budget % of cloud bills finishing within approved budget | 68% on-budget | 97% on-budget +29pp |
| SLA Breach Rate % of tickets where committed SLA was missed | 17.3% | 0.4% 98% fewer |
| New User Onboarding Time From request to fully provisioned & operational | 3.5 days | 4 hours 21× faster |
Does Your IT Operations Have
Any of These Problems?
Most organisations we speak to are experiencing at least one of these. If any of these sound familiar, a free IT Operations Audit will tell you exactly how to fix it.
Diagnostic Question 01
Is your team spending more time firefighting IT issues than on strategic work?
Diagnostic Question 02
Do you have limited visibility into what your cloud spend is actually buying?
Diagnostic Question 03
Is your infrastructure uptime below 99.9%, or are outages affecting business operations?
Free & no-obligation · Chester, UK · Serving clients globally · Typical response under 2 hours
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